Cyber fraud is being done through fake customer care numbers. symbolic photo
Jagran correspondent, Shimla. With the rapid increase in the use of digital services, cases of cyber fraud are also increasing. Only vigilance can save you from cyber fraud. In Himachal too, people are becoming victims of fraud through fake customer care numbers appearing on Google search. In the name of complaints related to banking services, mobile network, electricity-water bills, gas connections, e-commerce and digital payments, cyber thugs are trapping innocent people. There is a network of fake customer care numbers on Google, there is a need to be cautious about it. According to cyber experts, fraudsters upload such fake numbers on Google which look like the customer care numbers of a renowned company or government department. When the consumer calls these numbers to solve the problem, the fraudsters win the trust by posing as officials of the concerned company or department. After this, tactics like asking for OTP, transferring money in the name of refund or verification through UPI or getting the screen shared are adopted.
Fraud cases came from here
According to Himachal Police, many such cases have been reported from Shimla, Kangra, Sirmaur, Solan and Una districts in recent times. Even educated people have become victims of fraud. In many cases, the victim does not realize until the message of withdrawal of money from his bank account comes.
Electricity problem not solved but 62 thousand rupees withdrawn from account
A retired employee from Shimla had a problem related to electricity bill. He searched the customer care number on Google and called the number shown there. The person who picked up the phone introduced himself as an employee of the Electricity Board and asked for OTP in the name of bill update. As soon as he shared the OTP, Rs 62 thousand were withdrawn from his account.
30 thousand deducted from account as soon as UPI request was accepted
A woman from Solan district searched the customer care number on Google for refund from an online shopping site. The person sent a request on UPI and said that the refund will be received as soon as it is accepted. As soon as the woman accepted the request, Rs 30,000 was deducted from the account. Genuine customer care never asks for OTP, nor asks to send money through UPI or share the screen. If anyone becomes a victim of cyber fraud, then immediately call the helpline 1930 or lodge a complaint on the cyber crime portal. Rohit Malpani, DIG Cyber Crime.
Keep these things in mind
Also read: Husband and wife, who were going to deliver drug consignment from Himachal to Punjab, arrested, 4.053 kg hashish recovered from the car.
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